Tech Support

THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF MY NERDS COMPUTER SUPPORT SERVICE AND YOUR RELATIONSHIP WITH MY NERDS. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OURS.
 

1. GENERAL

These Terms of Service (the "Agreement") are entered into by and between you, the customer (personally and/or on behalf of your employer, as applicable) ("you", "your" or "Subscriber") and Nerds, Inc.. ("Nerds, Inc.", "us" or "we"). You are deemed to have accepted this Agreement upon the earlier of: (i) your submission of an online or telephone request for service; (ii) your accepting the Terms of Service electronically during registration or in the course of initiating a support session whether online, by telephone or on-site; or (iii) your use of the Service. This Agreement is made up of the terms below, plus the Privacy Policy, all attachments to this Agreement, and the other policies and materials specifically referred to in these Terms of Service, all of which are incorporated herein by reference. The Agreement and related policies are also set forth on the Nerds, Inc. website (mynerds.com) ("Website"). The Agreement sets forth the terms and conditions under which you agree to use the Service, and under which Nerds, Inc. agrees to provide the Service to you. You may also receive a paper copy of this Agreement by email to us at info@mynerds.com
 

2. DEFINITION OF SERVICE

For purposes of this Agreement, the term "service" shall mean the Nerds, Inc. services, including all technical support provided by Nerds, Inc. under the service option that you have selected. The Service may be referred to as, "Remote Computer Repair", "Online Computer Repair", "Remote Technical Support", "Online Technical Support" or "Nerds, Inc.", "Online Computer Repair Services".
 

3. PRICING AND PAYMENTS

Nerds, Inc. fees and charges for the service you select are provided to you during the ordering process and are available on the Nerds, Inc. web site unless otherwise provided for in this Agreement. You agree to pay the charges applicable to your selected service, as well as any, applicable taxes and other charges including but not limited to initial fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds.

3.1. Nerds, Inc. will make every reasonable attempt to troubleshoot, analyze, assess, correct or otherwise fix your computer, network or other problem. If Nerds, Inc. is unable to resolve your computer problem if it turns out to be hardware related, you may still be liable for charges for time spent by Nerds, Inc. in an attempt to correct a problem.

3.2. All payments are expected to be collected at the beginning of the Online Computer Repair call. The technician will calculate the total amount due based on the service fee. Upon completing the repairs, the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed.

3.3. Credit Cards are accepted as forms of payments. Credit Card payments will be processed through online PAYPAL service.

3.4. If a technician discovers an un-foreseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the original service is expected as calculated by the technician using the fixed rate.

3.5. A diagnostic fee will sometimes be charged in advance, which will be explained to the customer as well as in this document. That fee will be credited towards any services the customer may choose afterwards.
 

4. WARRANTIES

4.1. There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair, the technician will demonstrate to the customer that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new online service. If, for any reason whatsoever, a repair issue is still not resolved, a refund must be requested within ten days of the billed service in order to be granted.

4.2. Repair work involving hardware is not performed by Nerds, Inc. Furthermore, Nerds, Inc. is not responsible for any damages caused by computer repair or upgrades done by customers or other companies as a result of our suggestions.
 

5. LIMITATION ON LIABILITY

IN NO EVENT SHALL NERDS, INC. AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHER SIMILAR DAMAGES OR ANY DAMAGES RESULTING FROM LOSS OF USE, OR LOSS OF DATA, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF MATERIALS OR SERVICES AVAILABLE FROM THE SITE, EVEN IF THE POSSIBILITY OF SUCH DAMAGES COULD HAVE BEEN FORESEEN BY NERDS, INC., NERDS, INC. IS NOT RESPONSIBLE FOR ANY INJURIES SUSTAINED BY USERS BECAUSE OF OR AS A RESULT OF ANY SERVICE.
 

6. BACKING UP DATA

BACKUP YOUR SOFTWARE AND DATA: IT IS YOUR RESPONSIBILITY TO BACK UP ALL SOFTWARE AND DATA THAT IS STORED ON YOUR COMPUTER'S HARD DISK DRIVE(S) AND/OR ON ANY OTHER STORAGE DEVICES YOU MAY HAVE PRIOR TO SERVICE PERFORMED ON YOUR HOME OR BUSINESS COMPUTER. NERDS, INC. AND/OR ITS THIRD PARTY SERVICE PROVIDER SHALL NOT BE RESPONSIBLE AT ANY TIME FOR ANY LOSS, ALTERATION OR CORRUPTION OF ANY SOFTWARE, DATA OR FILES.

7. SUBSCRIPTIONS

Nerds, Inc. offers yearly subscriptions for remote service, with a yearly limit of 4 remote connections. This subscription service is for a single user/PC and does not include networking support for multiple PC's. This subscription includes the following services:

1. Remoting in and fixing any problems that may arise.
2. Installation and maintenance of an antivirus/firewall product.
3. Unlimited calls and emails for technical advice.
4. Initial virus removal, computer diagnostics, and tune-up.



If you have any questions please contact us at info@mynerds.com.

Nerds, Inc. reserves the right to revise, amend, or modify this Terms of Service and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this site.